Terms & Conditions Last updated: October 1, 2018
  1. Acceptance
  2. Signing a copy of these terms is not required. Any purchase, use of our services, or acceptance of a quote or a proposal implies that you are satisfied by and have accepted our terms and conditions.

    It is your responsibility to make sure that you have carefully read all the terms and conditions outlined below.

  3. Charges
  4. Charges for services to be provided by Alt Labs, Inc. are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. Alt Labs, Inc. reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

    Unless agreed otherwise with the Client, all services require an advance payment of a minimum of twenty-five (25) percent of the project quotation total before the work is supplied to the Client for review. A second charge of twenty-five (25) percent is required after the development stage as outlined in the schedule provided, with the remaining fifty (50) percent of the project quotation total due upon completion of the work, prior to upload to the server or release of any materials.

  5. Client Review
  6. Alt Labs, Inc. will provide the Client with an opportunity to review the appearance and content of the app or website during the design phase and once the overall app or website is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Alt Labs, Inc. otherwise within ten (10) days of the date the materials are made available to the Client.

  7. Turnaround Time and Content Control
  8. Alt Labs, Inc. will install and publicly post or supply the Client's app or website by the date specified in the project proposal, or at the date agreed with the Client upon Alt Labs, Inc. receiving the initial payment, unless a delay is specifically requested by the Client and agreed upon by Alt Labs, Inc.. A delay at the request of the client does not automatically delay the final payment.

    The Client agrees to delegate a single individual as a primary contact to aid Alt Labs, Inc. with progressing the commission in a satisfactory and expedient manner.

    During the project, Alt Labs, Inc. will require the Client to provide all content; including, but not limited to, text, images, movies and sound files.

  9. Failure to provide required content
  10. Alt Labs, Inc. is a small business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. This means that we may have to reject other offers for work from other potential clients to ensure that your work is completed at the time arranged.

    This is why we ask that you provide us with all the required information in advance. On any occasion where progress cannot be made with your app or website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%.

    If you agree to provide us with the required information and subsequently fail to do so within one (1) week of project commencement, we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, what the above condition says is do not give us the go ahead to start until you are ready to do so yourself.

    NOTE: Text content should be delivered as a Microsoft Word, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your app or website. These pages should have the same titles as the agreed app or website pages. Contact us if you need clarification on this.

  11. Payment
  12. Invoices will be provided by Alt Labs, Inc. upon completion but before publishing the live app or website or handing over full-size images. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of one and one-half percent (1.5%) per month of the total amount due.

  13. Additional Expenses
  14. Client agrees to reimburse Alt Labs, Inc. for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography etc.

  15. Web Browsers and Devices
  16. Alt Labs, Inc. makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Safari, Microsoft Edge, Google Chrome, etc.). The client agrees that Alt Labs, Inc. cannot guarantee correct functionality with all browser software across different operating systems.

    Alt Labs, Inc. cannot accept responsibility for web pages which do not display acceptably in new versions of browsers released after the initial proposal date. As such, Alt Labs, Inc. reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

    Alt Labs, Inc. will also make every effort to ensure that apps work on as many devices as possible. Unless otherwise specified, apps will be developed to work on the current and previous generations of both Android and the iOS operating systems. The client agrees that Alt Labs, Inc. cannot guarantee correct functionality across different operating systems and devices.

  17. Default
  18. Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Alt Labs, Inc.'s Web space, Alt Labs, Inc. will, at its discretion, remove all such material from its web space. Alt Labs, Inc. is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client's account. Clients with accounts in default agree to pay Alt Labs, Inc. reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Alt Labs, Inc. in enforcing these Terms and Conditions.

  19. Termination
  20. Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days. Any payments that have already been made by the Client will not be refunded.

  21. Indemnity
  22. All Alt Labs, Inc. services may be used for lawful purposes only. You agree to indemnify and hold Alt Labs, Inc. harmless from any claims resulting from your use of our service that damages you or any other party.

  23. Copyright
  24. The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Alt Labs, Inc. the rights to publish and use such material. It is the Client’s responsibility to obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Alt Labs, Inc. permission and rights for use of the same and agrees to indemnify and hold harmless Alt Labs, Inc. from any and all claims resulting from the Client's negligence or inability to obtain proper copyright permissions. A contract for the app or website and/or placement shall be regarded as a guarantee by the Client to Alt Labs, Inc. that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

  25. Standard Media Delivery
  26. Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in electronic format (ASCII text files delivered via e-mail) and that all photographs and other graphics will be provided physically in high quality print suitable for scanning or electronically in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Alt Labs, Inc. to return to the Client any images or printed material provided for use in creation of the Client's app or website, such return cannot be guaranteed.

  27. Design Credit
  28. A link to Alt Labs, Inc. will appear in either small type or by a small graphic at the bottom of the Client's website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. The Client also agrees that the work created for the Client may be presented in Alt Labs, Inc.'s portfolio.

  29. Access Requirements
  30. If the Client's website is to be installed on a third-party server, Alt Labs, Inc. must be granted temporary read/write access to the Client's storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

  31. Post-Placement Alterations
  32. Alt Labs, Inc. cannot accept responsibility for any alterations caused by a third party occurring to the Client's pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

  33. Domain Names
  34. Alt Labs, Inc. may purchase domain names on behalf of the Client. Payment and renewal of those domain names can be managed by Alt Labs, Inc., for a fee, if the Client wishes. Otherwise, it would be the responsibility of the Client. The loss, cancellation or otherwise of the domain brought about by non or late payment is not the responsibility of Alt Labs, Inc. in case the Client wishes to make these payments themselves. The Client should keep a record of the due dates for payment to ensure that payment is received in good time.

  35. General
  36. These Terms and Conditions supersede all previous representations, understandings or agreements. The Client's signature below, payment of an advance fee, acceptance of a proposal, or the use of any content created by Alt Labs, Inc. constitutes agreement to and acceptance of these Terms and Conditions.

    Alt Labs, Inc. reserves the right to alter any of these terms and conditions at any time with the agreement of the client.

  37. Liability
  38. Alt Labs, Inc. hereby exclude s itself, its Employees and or Agents from all and any liability from:

    Loss or damage caused by any inaccuracy;

    Loss or damage caused by omission;

    Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

    Loss or damage to client's artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

    The entire liability of Alt Labs, Inc. to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

  39. Effectiveness
  40. Alt Labs, Inc. shall not be held responsible or liable for the effectiveness or performance of the app or website in terms of increasing business revenue or performance. The services we deliver are merely tools, and their effectiveness is the sole responsibility of the client.

  41. Severability
  42. In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.